Delta Airlines = Big Brother (Thanks!)

Are you a massive privacy advocate? Big Bro on the net keeping you up at night?

Don’t read this.

I was getting a frequent flyer ticket for my sister in-law on Delta’s web site.  They’ve upgraded the web site and it is well done. You can redeem miles, etc, right there on the site.  I’m done selecting the flights and, hmm, a bit of a snag, it thinks the flights are for me not her.  Options are limited so, what the heck, I’ll call the SkyMiles desk.

After punching in my account and pin number, a nice lady comes on:

Delta – “Delta Airlines, Mzz Jones, how may I help you”

Me – I’d like to redeem some miles for a ticket.

“Would that be from CHA via ATL to YYZ on Aug 10th, returning on the 18th?

“Uh, yeah, how’d you know?”

“It’s on my screen. That’s where you currently are on the web site.”

“Excellent. Can you just change the name to [Sister In-Law] and issue it?”

“Sure…. Done. Window or Aisle Seats?”

“Aisle all the way, plz”

“Done. I’ve e-mailed you the ticket and your trips have been updated if you need to get to it. Anything else I can do for you?”

Amen, Amen, and Amen. 

That is exactly and totally and completely how it is supposed to be done. 

Yup, Big Delta Bro watching my moves on the web site. Go for it. In fact, a live help window with sharing to complete the transaction would be just fine.  Web cam to see my credit card? Sign me up.

Perfect.