[Live from runway 26R - LAX]
I wrapped up my Monrovia, California stay by doing laundry.
The Hampton Inn didn't have the facilities and said I could use the Embassy Suites next door.
Off I went. The nice front desk person, Shiela, says "Welcome!"
After she tells me where the laundry room is, she says:
"We have a great fitness center, free wireless, free breakfast, free evening drinks. Please walk around and enjoy your stay. Perhaps, next time you will consider staying with us."
As I waited for the rinse cycle, I thought about Jeff Jarvis.
The whole episode of Jeff's Dell showed the power of Blogging to get the word out. We've learned that this customer feedback loop is going to be a serious force to get company attention.
Hopefully, smart companies will get it.
But I hope the Shiela's of the world can benefit as well. This young person, non manager type, was amazing. I am going to give em some business and it is because of her.
I'm blogging it so that you know about Monrovia, the Embassy Suites and Shiela.
Maybe we should all crank up the positive venting, so to speak.
When we see good service, find good talent, a blog entry serves (I hope) the same purpose on the positive side as the bad stories.
And let's hope the companies who tune in for the bad news, pick up and act on the good as well.
The medium is powerful.
Here's to Shiela.
Up up n away!!