Plaxo - Watching the Rock Throwing
Michael Arrington, of CrunchNotes (and TechCrunch) fame decides to step up and take one for the team. Which team? The zillions of people who can’t stand Plaxo messages being splattered all over their inbox. He goes for the gold by also taking a shot at Charles O’Donnell of Union Square Ventures who compares Plaxo messages to Greenpeace.
Plaxio’s privacy person is all over both posts in the respective comment sections. You can get a good sense of how Stacy Martin (the Privacy Czar) responds to both sides of a story and how both sides then respond to her commentary.
Both posts are interesting for different reasons but both give you a gold mine of data on customer service tips, dealing with the public, blogsphere opinions vs. people’s personal realities, etc.
Michael’s post and comments are here.
Charles, ‘bad as I wanna be’ O’Donnell’s post and comments are here.
Plaxo is a LOT like Greenpeace actually. They're both arrogant organizations that assume that their own priorities must necessarily take precedence over all other concerns, not merely for them but for every decent human being in the universe.
Too bad, too. It sounds like they have an interesting product idea. But I absolutely will not ever under any circumstances whatsoever do business with a company that promotes itself in this manner.
Posted by: Matt | January 14, 2006 at 04:59