Zemantra - Good Support Example
(I'm still waiting for the plane, sorry, more writing)
When you go to the download page of Zemantra for Windows Live Writer, you are presented with the download link but also this helpful support box:
Nice. Personal touch, real name, etc. It's a small thing that gives a take a little bit of the edge off.
Very nice.
Rick, Where would you draw the line between "personal" and "unprofessional"? I'm sure there are lots of startups which direct people towards support@, info@, press@, and other similar "role" email addresses even if all of the above are handled by the same person, simply because they want to look more corporate and less like the small operation which they are.
Posted by: Colin Percival | September 19, 2008 at 14:11
Colin,
Thanks for stopping by. It is tricky but, in general, for me, it's a nice touch doing it Zemantra's way. We have info@ for the blackberry partners fund and (I think) JLA. Those are for the more general. But it shows a bit of pride, etc, when I see a name.
I could be wrong.
>R<
Posted by: rick segal | September 19, 2008 at 17:27