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April 02, 2008

Comments

"Edie sez, 'I'm in the market for a digital SLR, and found something rather disturbing. B&H Photo says that to purchase a Fujifilm IS-1 camera, you must fill out an end user license agreement.'"

More accurately, B&H is advising customers that Fujifilm USA (not B&H) requires the EULA. While I cannot be 100% certain of this, my suspicion is this is to comply with US security or Dept of Homeland Security regs. But, whatever the reason, this is a Fujifilm USA and not a B&H requirement.

Henry Posner
B&H Photo-Video

I do think that bloggers ought to take some responsibility for making sure that what they repeat is at least reasonably accurate, and that they're not just repeating salacious rumors that could be found to be falsehoods with a little bother at fact-checking.

However, I don't think that's a disagreement with you -- I would expect the same sort of responsibility in a social setting; repeating potentially-damaging rumors as if they're facts is not something I appreciate from my friends either.

Also, with blogs, and especially with popular ones (like Cory's), I think the author should be mindful of the fact that they do have the potential to do a lot more damage with false rumors than they would in a social setting. It's one thing if I'm responsible for three of my friends thinking RandomCorp is doing some evil they didn't do; it's another thing if thirty thousand people think it because of my being careless in a way that I could easily have avoided with a few minutes of checking.

Meanwhile, I'd like to hold up Henry's comment above as an example of a well-done corporate reply. Simple, to-the-point, polite, and professional -- and not arguing the point, just clarifying.

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